mb398 FAQ — All Questions

If your connection drops while playing, go back to the website and log in to your account. You can check where your game left off, and all balance changes are recorded. If you lost money due to a connection issue, contact us via Live Chat and submit your game history as evidence.

Yes, you can access mb398 from any browser — Chrome, Firefox, or Safari — without downloading anything. The website automatically adjusts to fit your mobile screen and no extra software is needed. Just open your phone's browser, type in the mb398 website address, and start playing.

mb398 works well on both Android and iOS phones. You can play via browser on iPhone, Samsung, OPPO, Xiaomi, Vivo, Tecno, and similar devices — it is also designed to run on older phones. Tablets are supported too.

First, clear your browser's cache and cookies. On Chrome, go to Settings > Privacy > Clear Browsing Data, then reload the site. Make sure you are on a good 4G or Wi-Fi connection. If the problem continues, reach out via 24/7 Live Chat.

Never share your OTP code with anyone under any circumstances. mb398 staff will never ask for your OTP. If someone is asking for it, they are likely a scammer — cut off contact immediately and notify support.

Change your password right away and contact mb398 via Live Chat. You can review your game history and deposit/withdrawal records, and the server team can take protective action immediately. To stay safe, do not share your phone number or email with others. Live Chat is available 24 hours a day.

mb398 supports Two-Step Verification. Once enabled, every login requires a code sent to your phone number or email as an extra confirmation step. Even if someone knows your password, it becomes much harder for them to get in. You can turn it on from Account Settings — it is one of the most effective ways to protect your account.

mb398 protects all personal information using SSL encryption technology. Your data is handled in line with our privacy policy and is never shared with third parties. For details on our protection technology and payment security, you can read the Privacy Policy page.

mb398 does not charge any commission on deposits. However, when depositing via KBZPay, Wave Money, AYA Pay, or Bank Transfer, the payment platform itself may apply its own fees — check within their app directly.

The minimum deposit at mb398 is 10,000 Ks per transaction, regardless of the payment method used. You can top up from that amount using KBZPay, Wave Money, AYA Pay, or Bank Transfer.

mb398 supports four payment methods: KBZPay, Wave Money, AYA Pay, and Bank Transfer. These are the most widely used options among Myanmar players, and Bank Transfer can be linked to your own bank account. The same methods are also available for withdrawals.

Open the Wave Money app and transfer funds to the address provided by mb398. Note down the amount and Transaction ID. Then log in to your mb398 account, go to the deposit section, and submit the record — you will need to enter the Transaction ID. The funds should appear in your account shortly after. If it has been more than 15 minutes, contact Live Chat.

When transferring money via the KBZPay app, double-check the phone number (or QR Code) provided by mb398 and do not enter the wrong payment reference. Take a screenshot of the transaction slip, then enter the Transaction ID when topping up your mb398 account. You can deposit from 10,000 Ks and the top-up is usually completed almost instantly.

To withdraw the mb398 Welcome Bonus 150%, you must complete wagering of 10x the bonus amount. For example — if you deposit 20,000 Ks, you receive a 30,000 Ks bonus, and you must wager 30,000 Ks × 10 = 300,000 Ks before you can withdraw the bonus funds. Once the wagering requirement is met, you can submit a withdrawal request as normal.

The minimum withdrawal amount at mb398 is 30,000 Ks per transaction. If your balance is below this amount, withdrawal is not available. Once your winnings reach 30,000 Ks, you can submit a withdrawal request. Remember: minimum deposit is 10,000 Ks, minimum withdrawal is 30,000 Ks.

When withdrawing, the name registered on your mb398 account must match the name on your wallet (KBZPay, Wave Money, AYA Pay). Withdrawals to a wallet not in your own name cannot be accepted for security reasons. Please register using your own name when creating your account.

Withdrawals normally arrive within 15 minutes to 2 hours after the request is submitted. The time may vary depending on the payment method and server load. If it has been more than 2 hours, contact mb398 Live Chat with your Transaction ID to follow up.